In it’s 10th Annual Mystery Shopping Study, The E-Tailing Group “e-shopped” 100 online retailers to uncover trends and to rank the top ecommerce sites. The top ranked sites were: BlueNile.com, ContainerStore.com, Crutchfield.com, DiscoveryStore.com, Fossil.com, Golfsmith.com, Landsend.com, Polo.com, PotteryBarn.com, REI.com and Zappos.com.
What it takes to be a top online retailer:
- Correct answers to e-mail questions within 25 hours
- Delivery within four days
- Six or fewer clicks to complete checkout
- Real-time inventory status in the shopping cart or on a product page.
- Toll-free numbers clearly visible on the home page.
- E-mail order confirmation
- Recommend products during the shopping process
- Comprehensive FAQ’s
- Shopping cart that shows a running total of a customer’s selections
- Pictures of items in the cart.
- Use of alternative payment methods such as Google Checkout and PayPal
The 10th Annual Mystery Shopping Study represents just one study that The E-Tailing Group conducts each year. They also conduct other surveys to gather information such as: online merchandising developments, data mining, web analytics, internet marketing strategies, cross-channel shopping tactics, digital content methods, and technology trends. Check out their website at: http://www.e-tailing.com.
Generator Group has seen increased hiring activity in the direct-to-consumer arena including: ecommerce, catalog, and company owned retail stores. If called upon, Generator Group is capable of filling positions such as: GM Direct Channels, GM of Digital Commerce, Chief Information Officer, VP of Digital Commerce, Director of Digital Commerce, Director of Online Marketing, Online Marketing Manager, and Direct Marketing Manager.
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